Refund policy

We want you to feel confident buying from Arvoxa.

If something is not right with your order, this page explains what to do, what information we need, and what you can expect during the return process.

1. Return Window

You may request a return within 30 days from the date of delivery.

Return requests submitted after this period may not be accepted.

2. Return Eligibility

We accept returns in the following situations:

Defective Items

The product arrived with a manufacturing defect or stopped working during normal use.

Buyer’s Remorse

You changed your mind, ordered the wrong model, or no longer need the product.

To qualify for a return:

  • Items should be unused or defective
  • Original packaging is preferred
  • Items showing significant signs of use will be reviewed individually and may qualify for a partial refund

3. Return Shipping Responsibility

Defective or Incorrect Items

If the item is confirmed to be defective or incorrect, we will work with you to resolve the issue and provide return shipping assistance when applicable.

Buyer’s Remorse

For returns due to personal preference, ordering mistakes, or changed circumstances, the customer may be responsible for return shipping costs.

Original shipping fees, if applicable, may not be refundable.

4. Items Not Eligible for Return

We cannot accept returns or issue refunds for:

  • Items damaged due to misuse, drops, water exposure, or improper handling
  • Items missing important components, such as batteries, chargers, sockets, or cases
  • Items returned after the 30-day return period
  • Items purchased from unauthorized sellers

5. How to Start a Return

Step 1

Email us at:

support@arvoxa.com

Please include:

  • Order number
  • Reason for return
  • Product details
  • Photos if the item is defective or damaged

Step 2

Wait for return approval.

Please do not send items back without authorization. Returns sent to an incorrect address may not be processed.

Step 3

Ship the item using a trackable shipping method and keep your shipping receipt.

Step 4

Once the returned item is received and inspected, refunds will typically be processed within 3–5 business days.

Additional processing time may vary depending on your financial institution.

6. Exchanges

We do not offer direct exchanges.

If you would like a different model:

  1. Return the original item (if eligible)
  2. Place a new order separately

Each order is handled independently.

7. Order Cancellation

Before Shipping

Contact us as soon as possible.

If your order has not shipped, we may be able to cancel the order and provide a full refund.

After Shipping

Orders that have already shipped cannot be canceled or redirected.

However, eligible items may be returned after delivery according to this Return Policy.

8. Questions About Returns

For any questions about returns or refunds, please contact:

Email: support@arvoxa.com

We typically respond within 1–2 business days.

Messages received on weekends or holidays will be answered on the next business day.

Business Information

Brand: Arvoxa
Company Name: One Piece Cake Shop
Address: 203 Octavia Blvd, San Francisco, CA 94102, United States
Email: support@arvoxa.com
Service Area: United States only