FAQ

Frequently Asked Questions

Answers to the most common questions about Arvoxa products, orders, shipping, returns, and warranty.

If you do not find what you need here, you can contact us at:

About Arvoxa

What is Arvoxa and what do you sell?

Arvoxa is a U.S.-based online retailer specializing in cordless electric ratchet wrenches.

We are not a manufacturer — we are a retailer.

We research available tools, evaluate product consistency, and offer products selected for practical home, automotive, and DIY repair needs.

Our focus is simple: helping people handle everyday repair tasks in tight or hard-to-reach spaces — under sinks, inside engine bays, behind appliances, and other areas where traditional tools can be difficult to use.

We provide clear specifications, straightforward product descriptions, and practical guidance without exaggerated claims.

Is Arvoxa a legitimate company?

Yes. Arvoxa operates as a U.S.-based online retail brand.

Brand: Arvoxa
Company Name: One Piece Cake Shop
Address: 203 Octavia Blvd, San Francisco, CA 94102, United States
Email: support@arvoxa.com
Service Area: United States only

We focus on providing customers with reliable product information, responsive support, and a straightforward shopping experience.

Why do you only sell ratchet wrenches?

We focus on one category because it solves a specific everyday repair challenge.

Cordless electric ratchet wrenches are designed for tight-space work where standard hand tools can be slow or difficult to operate.

Typical uses include:

Spark plugs, brake components, and oil drain plugs
Under-sink plumbing connections
Appliance panel disassembly
Furniture and shelving assembly
Light automotive and RV maintenance

By focusing on one category, we can provide clearer product information and more practical customer support.

Products

What is a cordless electric ratchet wrench used for?

A cordless electric ratchet wrench helps users quickly tighten or loosen bolts in confined spaces where a standard ratchet may not have enough room to move.

Common applications include:

Automotive maintenance
Plumbing repairs
Appliance servicing
Furniture assembly
General DIY projects

What is the difference between voltage models?

Different voltage levels are designed for different types of work:

8V — 22 ft-lbs
Suitable for light home repairs and furniture assembly.

12V — 33 ft-lbs
A practical choice for general household tasks and smaller repair projects.

16.8V — 40 ft-lbs
Suitable for automotive maintenance and plumbing applications.

18V — 40 ft-lbs
A balanced option for users looking for general-purpose performance.

12V Extended Neck — 60 ft-lbs
Designed for deeper reach and more demanding fastening tasks.

For many users, mid-range models provide a good balance between power, control, and everyday usability.

Can I use this wrench for brake pads?

Yes. Many brake-related fasteners may fall within the working range of suitable models.

However, always check your vehicle service manual for required torque specifications and use a manual torque wrench for final tightening of safety-critical components.

Is it good for plumbing work under sinks?

Yes. This is one of the common uses for compact electric ratchet wrenches.

The smaller head design can help users access tighter cabinet spaces, while variable speed control provides better handling when working with fittings and connections.

What sockets are compatible?

Arvoxa ratchet wrenches use a 3/8 inch square drive and are compatible with standard 3/8 inch sockets, including SAE and metric sizes.

Each kit includes compatible accessories, and additional standard 3/8 inch sockets can also be used.

How long does the battery last?

A full charge typically provides approximately 45–60 minutes of intermittent use, depending on workload and operating conditions.

Many kits include two rechargeable batteries, allowing one battery to be used while the other is charging.

Can it break loose rusted bolts?

Not reliably.

Cordless electric ratchet wrenches are designed primarily for running fasteners, not removing heavily rusted or extremely tight bolts.

For stubborn fasteners, use a breaker bar first, then use the electric ratchet for faster removal.

Ordering

Can I cancel or change my order?

If your order has not been processed for shipment, contact us at:

support@arvoxa.com

as soon as possible.

Once an order has shipped, cancellation may no longer be available. However, eligible items may still qualify for return after delivery according to our return policy.

Shipping

Where do you ship and how long does it take?

We ship within the 48 contiguous United States.

Estimated delivery:

Processing time: 1–3 business days
Transit time: 5–7 business days
Total delivery time: approximately 6–10 business days

Tracking information will be provided once your order ships.

How much is shipping?

Shipping availability and applicable shipping charges are displayed during the order process.

Customers will see any applicable shipping costs before completing their purchase.

Returns & Warranty

What is your return policy?

Returns are accepted within 30 days of delivery.

Return conditions:

Defective items: We will work with customers to resolve the issue
Change of mind: Return arrangements may require customer responsibility for return shipping

Items should be returned unused and in original condition whenever possible.