Privacy policy

Last updated: July 1, 2026

This Privacy Policy applies to visitors and customers of the Arvoxa website.

Arvoxa operates as a U.S.-based online retailer and sells and ships within the United States only.

This policy explains what information we collect, how we use it, and how we protect your personal information when you use our website or purchase our products.

1. Information We Collect

When you place an order or contact us, we may collect information necessary to provide our services, including:

  • Name
  • Shipping address
  • Email address
  • Order details and purchase history
  • Customer service communications

When you browse our website, we may automatically collect basic technical information, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage information

This information helps us improve website performance, understand customer needs, and provide a better shopping experience.

When you contact us, we may keep records of your messages to help respond to questions, provide support, and resolve issues.

We collect only the information necessary to operate our store and provide customer service. We do not collect personal information for unrelated purposes.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Send order confirmations and shipping updates
  • Respond to customer support requests
  • Improve website functionality and product information
  • Maintain customer service records
  • Send promotional communications only when you choose to receive them

We do not sell, rent, or trade your personal information to third parties.

We do not use your personal information for unrelated purposes without appropriate consent.

3. Email Communications

If you choose to subscribe to marketing emails, we may send information about:

  • New products
  • Helpful guides
  • Store updates
  • Promotional offers

You can unsubscribe at any time.

Marketing emails include an option to stop receiving future promotional messages.

Transactional communications, such as order updates and service-related messages, may still be sent when necessary.

4. How We Share Information

We only share information when necessary to operate our business and provide requested services.

Information may be shared with:

  • Shipping carriers for order delivery
  • Website and e-commerce service providers that support store operations
  • Customer service tools used to manage inquiries and requests

We do not sell customer information or share personal data with advertisers or data brokers.

5. Cookies

We use cookies and similar technologies to support website functionality and improve user experience.

Cookies may help with:

  • Website functionality
  • Shopping cart features
  • Website performance analysis
  • Store operation requirements

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect customer information through secure systems and standard security practices.

These measures include:

  • Secure website connections
  • Restricted access to customer information
  • Use of trusted service providers

While no online system can guarantee complete security, we work to reduce risks and protect customer information.

7. Data Retention

We retain personal information only as long as necessary for legitimate business purposes, including:

  • Fulfilling orders
  • Providing customer support
  • Handling returns or warranty requests
  • Meeting legal and regulatory requirements

You may request deletion of your personal information where applicable, subject to legal and operational requirements.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of personal information
  • Opt out of promotional communications

To exercise your privacy rights, please contact us using the information below.

9. Children’s Privacy

Our website is intended for adults.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that information from a child under 13 has been collected, we will take reasonable steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected by updating the revision date on this page.

Continued use of the website after changes are posted means you accept the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@arvoxa.com

We typically respond within 1–2 business days.

Messages received on weekends or holidays will be answered on the next business day.

Business Information

Brand: Arvoxa
Company Name: One Piece Cake Shop
Address: 203 Octavia Blvd, San Francisco, CA 94102, United States
Email: support@arvoxa.com
Service Area: United States only