Every product sold by Arvoxa comes with a written warranty. This page explains what is covered, what is not, and how to request support if your tool has an issue.
1. What Is Covered
All cordless electric ratchet wrenches purchased from Arvoxa are covered by a 12-month limited warranty starting from the date of purchase.
This warranty covers defects in materials and workmanship, including:
- Motor failure or abnormal performance not caused by misuse
- Switch or trigger malfunctions
- Gear or ratchet mechanism failure under normal operating conditions
- Any manufacturing defect affecting core tool function
If your product qualifies, we will provide a repair or replacement at no charge.
The warranty applies only to the original purchaser and only to products purchased directly from Arvoxa.
2. What Is Not Covered
The warranty does not cover:
- Damage caused by drops, impacts, water exposure, or misuse
- Normal wear and tear, including battery aging, cosmetic wear, or grip deterioration
- Damage caused by incompatible chargers, batteries, or accessories
- Products that have been modified, disassembled, or repaired by unauthorized persons
- Items purchased from unauthorized sellers
If you are unsure whether your issue qualifies, contact us for review.
3. Batteries and Chargers
Batteries and chargers included in the kit are covered under the same 12-month warranty only for manufacturing defects, such as:
- Battery failing to charge properly from the beginning
- Charger failure under normal use
Natural battery degradation over time and charge cycles is considered normal wear and is not covered.
4. How to Make a Warranty Claim
To start a warranty claim, email us at support@arvoxa.com with:
- Order number or proof of purchase
- Date of purchase
- Description of the issue
- Photos or short video showing the defect (if available)
After review, we will respond within 1–2 business days with next steps, which may include repair, replacement, or return instructions.
We will clearly explain the process before any item is shipped back.
5. Questions About Your Warranty
If something does not seem right with your tool, contact us before assuming it is not covered. We are happy to review your case.
Email: support@arvoxa.com
We typically respond within 1–2 business days. Weekend messages are handled on the next business day.
Business Information
- Company Name:One Piece Cake Shop
- Address: 203 Octavia Blvd, San Francisco, CA 94102
- Email: support@arvoxa.com
- Service Area: United States only